Letting Privacy In Bebington & Bromborough, Wirral

This privacy policy tells you about the information we collect from you when you register your details on our website. In collecting this information, under the rules of the General Data Protection Regulation (GDPR) we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who Are We?

We are Lesley Hooks Estate Agents. Our main contact address is 6 Church Road, Bebington, Wirral, CH63 7PH. You can contact us by post at this address, by email at rachael@lesleyhooks.co.uk or by telephone on 0151 644 6000.

Any enquiries about our use of your personal data should be addressed to our assigned Data Protection Officer, Rachael Hooks, via the contact details above.

What Personal Data Do We Collect?

When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily.

If you provide such information we will store your name, address, telephone number, email address and any property details and requirements you have.

We may collect your data that has been voluntarily provided by yourself via third party sites including Rightmove, Zoopla, Prime Location, any other property portal, NAEA, ARLA, The Property Obudsman, Facebook, Twitter, Instagram or any other platform where you have voluntarily entered your data and we deem there to be legitimate interest for us to contact you in either a transactional or marketing manner.

If you apply for any job with us, Lesley Hooks Estate Agents are the data controller for the information you provide whether this be directly or via third party advertisement sites including Facebook and Indeed. The information you provide will only be used for the purpose of progressing your application or to fulfil legal obligations. If you have any queries about how your information is handled during the process please contact us at rachael@lesleyhooks.co.uk.

We use a third party service, Google Analytics, to collect internet log information and details of visitor behaviour patterns including information such as the number of visitors to our site. This does not include personably identifiable information and we do not make any attempt to find out the identities of those visiting our site.

When someone visits our website we use Google Analytics and Iceberg Digital to collect information regarding visitor behaviour patterns. We do this in order to find out the number of visitors to our website and Google listing. This data does not identify any individual and we will not make attempts to identify any individuals. If we do intend to identify visitors to our website we will make this clear when and why we are doing so.

Why Do We Collect This Information?

Any information that you do register with us will be stored securely and will only be used to deliver information to you based on your requirements.

We ask for your consent to do this, and we will only send you information for as long as you continue to consent.

Your Rights Over Your Information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If requested we can delete it completely under the GDPR "right to be forgotten" regulation.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your Right To Complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk or write to them at:

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookies

You should also be aware that when you visit our website we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive or what pages are visited most often.

Like many other web sites, we use “cookie” technology. A “cookie” is an element of data that a web site can send to your browser. It is not a computer program and has no ability to read data on your computer or instruct your computer to perform a function. A “cookie” is only used so that the web site can recognise repeat users, track usage patterns and better serve you when you return to the site. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies or not.

Linking to Other Sites

Our web site provides links to other web sites, not owned or controlled by us, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web sites or their content or accuracy.

All information you provide to us is stored on secure servers. Whilst we have strict security features we cannot guarantee the security of your data transmitted to our site or via third party sites.

We endeavour to keep your data accurate and up to date but we can only comply with this if you provide us with the information to do so. You are responsible for notifying us to any changes in your data e.g change of address, name or any other data.

Who We Share Your Data With

We use third party companies to provide services and for other business functions. These include but are not limited to the following companies, all of whom follow GDPR regulations and you can find their respective privacy policies on their websites.

Iceberg Digital (Lifesycle)

We use this company for business functionality and marketing purposes and we therefore record data about a customers actions including email opening, link clicks, subscription preferences, contact requests and more.

Acquaint CRM

This is our central CRM system where we store and collect data.

CFP & Alto Softwares

Used for lettings and property management to store data. We use Homelet, Rentshield and Rightmove for tenant referencing where data you provide will be collected and used for credit checks and background checks. We also use Inventory Base for collecting data including photographs at inventories and inspections.

Move Butler/I Am Property

In order to comply with money laundering regulations we collect identification documents and information voluntarily provided by yourselves, this will be held in our offices and on our computers. We sometimes use Move Butler/I am Property software to collect the data you provide and this data will be stored with them for at least 5 years.

Fixflo

We use Fixflo to arrange and manage repairs on rented accommodation. Data will be stored and processed on this platform as well as shared with relevant contractors and any parties necessary to carry out repairs, this will only be done with your knowledge and consent and for transactional purposes.

We will on occasion share your data with other third parties for transactional or marketing purposes. We will only do this with your consent to share your data for the given purpose or where we deem there to be legitimate interest to do so. Third parties include Solicitors, Mortgages Advisors, Surveyors, Board Companies, Contractors, Reference Companies, Tenancy Deposit Schemes and various others where necessary. For a full list including individual company names please contact us on rachael@lesleyhooks.co.uk.

We may process your data and share it as such if required to by the law for things such as but not limited to; data protection, welfare, health and safety, financial services etc. We may also collect and process data for legitimate interests such as fraud prevention, due diligence and compliance.

Property Information

All measurements, areas and distances mentioned are approximate and are issued as a guide only. If such details are fundamental to a purchase, purchasers must rely on their own enquiries. Nothing in these particulars should be seen as a statement that the property or any fixture described or shown is in good condition or otherwise. Purchasers must satisfy themselves as to the condition of any property or item included within the sale. None of the appliances or services mentioned in these particulars have been tested and no warranty is given or implied. If reference is made either to alterations to the property or a change of use, no warranty is given by us or the Vendors/Lessors that any planning or other consents or Building Regulations approval has been obtained. Where references are made to potential uses (subject to planning) this information is given in good faith although purchasers must take their own enquiries to the relevant authorities. Most importantly if there is any particular aspect of the property about which you would like further information, we invite you to discuss this with us before you travel to view the property.

Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and all information you obtain from it. All warranties, conditions, representations and terms are hereby excluded to the fullest extent permitted by law. We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to, or use of, or inability to use this website

Copyright

The copyright of text and images on this website belongs to us. You may not make a permanent copy of or reproduce this web site in any form. You may not reproduce or incorporate this web site into any other website. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site or frame it without the express consent from us.