Who Are We?
We are Lesley Hooks Estate Agents. Our main contact address is 6 Church Road, Bebington, Wirral, CH63 7PH. You can contact us by post at this address, by email at email@example.com or by telephone on 0151 644 6000.
Any enquiries about our use of your personal data should be addressed to our assigned Data Protection Officer, Rachael Hooks, via the contact details above.
What Personal Data Do We Collect?
When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily.
If you provide such information we will store your name, address, telephone number, email address and any property details and requirements you have.
We may collect your data that has been voluntarily provided by yourself via third party sites including Rightmove, Zoopla, Prime Location, any other property portal, NAEA, ARLA, The Property Obudsman, Facebook, Twitter, Instagram or any other platform where you have voluntarily entered your data and we deem there to be legitimate interest for us to contact you in either a transactional or marketing manner.
If you apply for any job with us, Lesley Hooks Estate Agents are the data controller for the information you provide whether this be directly or via third party advertisement sites including Facebook and Indeed. The information you provide will only be used for the purpose of progressing your application or to fulfil legal obligations. If you have any queries about how your information is handled during the process please contact us at firstname.lastname@example.org.
We use a third party service, Google Analytics, to collect internet log information and details of visitor behaviour patterns including information such as the number of visitors to our site. This does not include personably identifiable information and we do not make any attempt to find out the identities of those visiting our site.
When someone visits our website we use Google Analytics so collect information regarding visitor behaviour patterns. We do this in order to find out the number of visitors to our website and Google listing. This data does not identify any individual and we will not make attempts to identify any individuals. If we do intend to identify visitors to our website we will make this clear when and why we are doing so.
Why Do We Collect This Information?
Any information that you do register with us will be stored securely and will only be used to deliver information to you based on your requirements.
We ask for your consent to do this, and we will only send you information for as long as you continue to consent.
Your Rights Over Your Information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If requested we can delete it completely under the GDPR "right to be forgotten" regulation.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the contact information provided above.
Your Right To Complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk or write to them at:
Information Commissioner's Office
You should also be aware that when you visit our website we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive or what pages are visited most often.
Like many other web sites, we use “cookie” technology. A “cookie” is an element of data that a web site can send to your browser. It is not a computer program and has no ability to read data on your computer or instruct your computer to perform a function. A “cookie” is only used so that the web site can recognise repeat users, track usage patterns and better serve you when you return to the site. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies or not.
Linking to Other Sites
Our web site provides links to other web sites, not owned or controlled by us, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web sites or their content or accuracy.
All information you provide to us is stored on secure servers. Whilst we have strict security features we cannot guarantee the security of your data transmitted to our site or via third party sites.
We endeavour to keep your data accurate and up to date but we can only comply with this if you provide us with the information to do so. You are responsible for notifying us to any changes in your data e.g change of address, name or any other data.